Grievance officer
Grievance redressal mechanism
Under the Digital Personal Data Protection Act, 2023, the Information Technology (Intermediary Guidelines) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, SARCARE MARKETING PRIVATE LIMITED has appointed a Grievance Officer to address complaints from users.
Last updated: 12 July 2026
In brief
- Grievance Officer: [GRIEVANCE OFFICER NAME], Grievance Officer.
- Email: armaansco@gmail.com | Phone: +91 96678 03366
- Complaints are acknowledged within 48 hours.
- Complaints are resolved within 1 month of receipt.
Grievance Officer details
[GRIEVANCE OFFICER NAME]
Grievance Officer, SARCARE MARKETING PRIVATE LIMITED
Phone
+91 96678 03366Response timeline
Acknowledgement within 48 hours, resolution within 1 month
What you can complain about
| Category | Examples |
|---|---|
| Personal data | Access, correction, deletion requests; unauthorised data processing; consent withdrawal issues |
| Orders & payments | Undelivered orders, incorrect charges, payment failures, refund delays |
| Product quality | Sculpture not as described, defective work, damaged on arrival |
| Shipping & delivery | Delivery delays beyond stated timelines, lost shipments, wrong address delivery |
| Platform use | Account access issues, content takedown requests, IP infringement reports |
| Privacy | Concerns about how your data is collected, used, or shared |
How to file a complaint
- Email armaansco@gmail.com with "Grievance" in the subject line.
- Include your name, contact details, order number (if applicable), and a clear description of the issue.
- Attach any supporting documents or photos (e.g., damage photos, payment receipts).
- You will receive an acknowledgement email with a ticket number within 48 hours.
- We will investigate and respond with a resolution within 1 month.
You can also call us at +91 96678 03366 during business hours (Mon–Sat, 10 AM – 7 PM IST).
Escalation if not resolved
- File a complaint with the District Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.
- Contact the National Consumer Helpline at 1915 or file online at consumerhelpline.gov.in.
- Approach the Data Protection Board of India for data protection complaints under the DPDP Act, 2023.
- Contact the Cyber Cell of your local police for cyber-related complaints.
Tracking your complaint
Every complaint is assigned a unique ticket number. You can use this number to track the status of your complaint by emailing us with the ticket number in the subject line. We will provide status updates at each stage of the investigation.