Sculptvichaar

Return and refund policy

Returns, refunds, and exchanges

This policy explains how returns and refunds work at Sculptvichaar. Because many of our sculptures are original, fragile, or made to order, some items have specific conditions.

Last updated: 12 July 2026

In brief

  • Ready-to-ship works can be returned within 14 days of delivery.
  • Custom, commissioned, and made-to-order works are non-returnable once production begins.
  • Approved refunds are processed within 7–10 working days to your original payment method.
  • Damaged-on-arrival items are eligible for full refund or replacement — contact us with photos within 48 hours.
  • Your statutory rights under the Consumer Protection Act, 2019 are not affected by this policy.

1. Return window

For ready-to-ship (Buy Now) sculptures, you may request a return within 14 days from the date of delivery. The return request must be submitted before this window expires.

For made-to-order, commissioned, and quote-request works, returns are not available once production has begun (see Section 4 for exclusions).

2. Conditions for return

To be eligible for a return, the item must:

  1. Be in its original condition — no damage caused after delivery.
  2. Include all original packaging, accessories, and documentation (care notes, authenticity certificate).
  3. Not be a custom, commissioned, or made-to-order work (see Section 4).
  4. Be returned using the shipping method we specify (see Section 6).

3. Damaged or defective items

If your sculpture arrives damaged or with a manufacturing defect:

  1. Contact us within 48 hours of delivery at armaansco@gmail.com or +91 96678 03366.
  2. Include clear photos of the damaged item and the original packaging.
  3. We will arrange a return pickup at no cost to you.
  4. Upon inspection, we will issue a full refund or send a replacement (your choice).
Damage claims made after 48 hours of delivery may not be eligible for a free return pickup. Please inspect your sculpture as soon as it arrives.

4. Non-returnable items

The following items are not eligible for return except where they arrive damaged or defective:

Item typeReasonWhat you can do instead
Custom commissionsMade specifically to your brief and cannot be resoldRequest modifications during the design review stage before production
Made-to-order worksProduced after your order is placedCancel before production begins (see Cancellation Policy)
Quote-request works (large/fragile)Reviewed and priced individually for your locationDiscuss concerns with the studio before accepting the quote
Archive/sold reference piecesShown for reference only — not sold for deliveryRequest a similar-piece commission

5. How to initiate a return

  1. Email us at armaansco@gmail.com with your order number and the reason for return.
  2. Include photos if the item is damaged or defective.
  3. We will review your request and confirm eligibility within 1 business day.
  4. If approved, we will send you return instructions including the shipping address and method.
  5. Pack the sculpture carefully in its original packaging (or equivalent protective packaging for fragile items).
  6. Ship the item as instructed. We will provide a return shipping label for damaged/defective items.
  7. Once we receive and inspect the item, we will process your refund.

6. Return shipping costs

SituationWho pays return shipping
Item damaged or defective on arrivalSculptvichaar (we provide the label)
Change of mind (eligible items only)You (the customer)
Wrong item receivedSculptvichaar
Item not as describedSculptvichaar

7. Inspection process

Once we receive the returned item, we will inspect it within 3 business days to verify that it meets the return conditions. We will notify you of the inspection result by email.

If the item passes inspection, we will process your refund immediately. If it does not pass (e.g., damage caused after delivery, missing parts), we will contact you to discuss next steps.

8. Refund method and timeline

Refund typeMethodTimeline
Full refund (damaged/defective)Original payment method7–10 working days
Full refund (change of mind, eligible items)Original payment method7–10 working days
Partial refund (approved by both parties)Original payment method or store credit7–10 working days
Order cancelled before dispatchOriginal payment method3–5 working days

The refund timeline starts after the returned item passes inspection. Depending on your bank or payment provider, the refund may take a few additional days to appear in your account.

9. Exchanges

Because each sculpture is an original or limited work, direct exchanges (swapping one piece for another) are generally not available. Instead, you can:

  • Return the eligible item for a full refund, then place a new order.
  • Request a commission for a similar piece in a different size, finish, or material.

10. Your statutory rights

This policy does not affect your statutory rights as a consumer under the Consumer Protection Act, 2019. If a sculpture is defective, does not match the description, or does not conform to the advertised features, you are entitled to a remedy (refund, replacement, or repair) regardless of the terms in this policy. A blanket "no refund" clause cannot override these statutory rights.

11. Contact us for returns

For any return, refund, or exchange questions:

SARCARE MARKETING PRIVATE LIMITED

H. NO. 21, Bhogal Lane, New Delhi, South Delhi, Delhi, 110014

Email: armaansco@gmail.com

Phone: +91 96678 03366

See also our Cancellation Policy and Shipping Policy.