Shipping policy
How we ship your sculptures
Every sculpture is packed and shipped with care. This policy explains delivery timelines, charges, coverage areas, fragile-item handling, and international shipping.
Last updated: 12 July 2026
In brief
- We ship across India and internationally using Shiprocket and Delhivery.
- Ready-to-ship works dispatch after payment confirmation; made-to-order works follow the lead time shown on the product page.
- Fragile, oversized, or international pieces go through manual shipping review before dispatch.
- You will receive tracking information once your order is dispatched.
1. Order processing and dispatch
| Listing mode | When it dispatches | Notes |
|---|---|---|
| Buy Now (ready to ship) | 1–3 business days after payment confirmation | Subject to stock availability and fragile-item review |
| Made to Order | After the lead time shown on the product page (typically 2–5 weeks) | Production begins after payment confirmation |
| Quote Request | After the studio confirms the quote and shipping review | Fragile/oversized items require manual shipping review |
| Commission | After production completes (timeline agreed in your brief) | Lead time depends on scope, size, and complexity |
2. Coverage areas
2.1 Domestic (India)
We ship to all serviceable PIN codes across India. Some remote or restricted areas may have longer delivery times or may not be serviceable for oversized items. We will contact you if your location requires special handling.
2.2 International
We support international shipping for select works and commissions. International-ready works are marked on the product page. For international orders:
- Customs duties, import taxes, and destination charges are borne by the customer.
- We declare the actual value of the sculpture on the customs form.
- Some countries may restrict the import of art or sculptures — please check your local regulations.
- International shipping timelines are longer (10–25 business days depending on destination).
- International orders may require a manual shipping review before dispatch.
3. Shipping charges
Shipping charges are calculated based on the package dimensions, weight, and destination. They are shown at checkout before you confirm your order.
| Order type | Shipping charge | Notes |
|---|---|---|
| Ready-to-ship (domestic) | Calculated at checkout (weight/dimension-based) | Free shipping may be offered for select works or promotional periods |
| Fragile/oversized (domestic) | Manual review — quoted before payment | Includes crate packing and freight handling |
| International | Manual review — quoted before payment | Includes freight, insurance, and export documentation |
| Commissioned works | Included in the final quote or calculated separately | Agreed before you pay |
4. Estimated delivery timelines
| Destination | After dispatch | Total (order to door) |
|---|---|---|
| Metro cities (India) | 2–4 business days | 3–7 business days |
| Tier 2/3 cities (India) | 4–7 business days | 5–10 business days |
| Remote areas (India) | 7–12 business days | 10–15 business days |
| International (standard) | 10–20 business days | 15–25 business days |
| International (express, if available) | 5–10 business days | 8–15 business days |
5. Fragile and oversized item handling
Sculptures that are fragile, heavy, or oversized go through a manual shipping review before dispatch. This includes:
- Assessment of packaging requirements (bubble wrap, foam, wooden crate, or custom pallet).
- Selection of the right courier partner for the size, weight, and fragility.
- Insurance coverage for high-value or delicate pieces.
- Confirmation of delivery feasibility at your location (e.g., lift access, floor, open area for garden sculptures).
- A shipping quote shared with you before payment, where applicable.
You will be contacted if additional shipping confirmation or information is needed. For garden sculptures and large-format works, we may discuss placement requirements (base preparation, crane access, etc.) before dispatch.
6. Order tracking
Once your order is dispatched, you will receive:
- An email notification with the courier name and tracking number (AWB).
- A link to track your shipment on the courier's website.
- Updates on your order page if you have an account (for authenticated orders).
You can also track your order anytime using our Track Order page with your order number and email/phone.
7. Courier partners
We work with the following shipping partners:
| Partner | Used for | Tracking |
|---|---|---|
| Shiprocket | Standard domestic and some international shipments | Available on their website |
| Delhivery | Domestic shipments and surface delivery | Available on their website |
| Specialised freight (on request) | Oversized, heavy, or high-value pieces | Manual tracking with studio coordination |
8. Failed delivery and re-attempts
If a delivery attempt is unsuccessful (e.g., you are not available at the address):
- The courier will typically attempt delivery 2 more times over the next 3–5 business days.
- If all attempts fail, the shipment will be held at the nearest courier hub for pickup (usually 5–7 days).
- If the shipment is returned to us as undelivered, we will contact you to arrange re-shipping. Additional shipping charges may apply.
9. Lost or damaged in transit
If your shipment is lost or arrives damaged:
- Contact us immediately at armaansco@gmail.com or +91 96678 03366 with your order number.
- For damaged items, send photos of the item and the packaging within 48 hours.
- We will file a claim with the courier and arrange a replacement or refund (see our Return & Refund Policy).
- For insured shipments, the claim process typically takes 7–15 business days.
10. Contact us for shipping questions
SARCARE MARKETING PRIVATE LIMITED
H. NO. 21, Bhogal Lane, New Delhi, South Delhi, Delhi, 110014
Email: armaansco@gmail.com
Phone: +91 96678 03366